Shipping policy
- How long is the shipping and how can I return?
- Do you ship to military addresses?
FOR OVERSEAS ORDERS OUT OF THE UK
Shipping Policy: We strive to ensure timely and secure delivery of all orders. Once a parcel reaches the borders of the United Kingdom and the tracking information indicates a successful delivery to the designated country, our responsibility for the shipment concludes. From that point forward, the package falls under the recipient's jurisdiction. Any further concerns regarding delivery, including issues with local postal services or customs, should be addressed directly with the respective authorities in the recipient's country.
Refund Policy: Our refund policy is designed to be fair and consistent for all customers. Once a parcel reaches the shores of the United Kingdom and the tracking information confirms a successful delivery to the designated country, we are unable to process a refund. This policy is in place to uphold industry-standard procedures and prevent potential misuse of refund claims. We appreciate your understanding and cooperation in adhering to this policy. If you encounter any issues after a successful delivery, we encourage you to reach out to the local postal service or customs authority for further assistance.
